At White Shark Media, we are aware that there have been some complaints about our company, along with many compliments. We have been working on taking care of the problems within and are pleased to announce the changes we have made in order to achieve customer satisfaction with our Clients. Learn more about White Shark Media Review/Complaints: https://www.glassdoor.com/Overview/Working-at-White-Shark-Media-EI_IE1046701.11,28.htm
We were told that our Clients were not able to review their reports in an easy and timely manner. To fix this, we are determined to provide all of our Clients information about their new campaigns as soon as they are started. That way, you can more easily tell how your keywords and ads are doing at all times and they can also get to read more: White Shark Media values their Clients and Employees.
Clients have mentioned that communication with our company has not been up to speed, and that having to go through a receptionist to get ahold of their contact person was time-consuming and frustrating. This is very important to us to fix. We have done two things to fix this problem:
1) GoToMeeting Calls
At least once a month or more, Clients and SEM Strategists will go over the results of the campaigns for the past 30 days. They will also go over the monthly report, which will always be sent out before any scheduled meeting. This will be done with GoToMeeting, an online conference site where a screen can be shared in order to go over every detail.
2) Direct Lines
Clients will now be given all contact information for their contact person as soon as they sign up (Learn more about White Shark Media Review/Complaints: https://www.glassdoor.com/Reviews/White-Shark-Media-Reviews-E1046701.htm). That way, all calls will go directly where they are intended, making communication that much more effective.
Our clients have asked us if we are planning to offer SEO services. At the moment, we are not. But we are dedicated to making sure that the one you are using is a good one. Therefore, please send all of your current SEO work to your SEM Strategist and they will be more than happy to take it to the senior staff to review.
Contact Person Problems
Some clients have mentioned that after signing up with White Shark Media, their contact person wasn’t as much of a help as they said they would be. To help with the transition phase, you will be assigned a Senior SEM Consultant who will follow the progress of your campaigns the whole way. While they will not be your first form of contact, they will always be there for any questions or concerns you may have during your time with us.